How many orders, bookings or questions does your business lose because nobody can pick up the phone at rush hour, or because a customer messages on WhatsApp at eleven at night? Guiddo was built to solve exactly that.
Guiddo is the AI chatbot we developed at OnlyDevs. It brings customer service on your website, WhatsApp, Facebook Messenger and Telegram into a single platform and handles the conversation from start to finish: from the greeting to the confirmed order or appointment.
What Guiddo is
It isn't a canned-reply bot or a menu of buttons. Guiddo uses AI to understand what customers write or say in their own words, and replies the way someone on your team who knows the business would: prices, opening hours, allergens, delivery areas, availability or the status of an order.
Its motto sums it up: turning conversations into business. Every question answered on the spot is a customer who doesn't go to a competitor.
One assistant across all your channels
Website chatbot: embedded in your site to serve visitors around the clock, answer questions and capture leads while they browse.
WhatsApp: where your customers already are. Guiddo automates orders, sales, bookings and support so you don't have to keep an eye on your phone.
Facebook Messenger: natively integrated with Meta, it captures the leads and orders coming from your Facebook and Instagram ads.
Telegram: besides serving customers, it works very well as an internal channel. Your staff can create kitchen tickets or orders with a simple voice message.
What it can do for your business
Full autonomy: it runs the whole conversation without human intervention and leaves you with the order or appointment ready.
Voice and text: it understands both written messages and voice notes on WhatsApp, Telegram and Messenger. For many customers, talking is easier than typing.
No lost orders and 24/7 availability: your business keeps selling at peak times and outside opening hours.
Automatic notifications: it tells customers the status of their order (received, shipped, out for delivery) without anyone having to write to them.
Direct kitchen printing: it can connect to a ticket printer so orders reach the kitchen instantly.
ERP or POS integration: it syncs orders and customers with the management software you already use.
A chatbot for every kind of business
Guiddo isn't a fixed template: it adapts to the language and processes of each sector. A few examples:
Pizzerias and restaurants: it understands toppings, sizes and extras (“a family size, half pepperoni”) and sends the ticket to the kitchen.
Bakeries: it handles daily bread and pastry pre-orders without mistakes.
Delivery: it shares the location and updates the order status in real time.
Clinics, beauty salons and hairdressers: it books appointments, sends reminders and answers common questions without overloading reception or interrupting services with phone calls.
Real estate agencies: it qualifies leads, schedules viewings and shows available properties instantly.
Online stores: it answers questions about shipping, sizes and returns, and helps recover abandoned carts.
Car dealerships: it recommends new and used vehicles, answers questions and books test drives.
Custom developments
When a business needs more, at OnlyDevs we design custom conversation flows, specific integrations with its software and complex business rules. The first consultation to assess it is free.
How to get started
You can try the sector demos at guiddo.es and request a personalised demo with your business data. Plans start at €100/month for one channel (website or Telegram) up to the all-channels plan; custom developments and AI API usage are quoted separately. Check the current prices on the website.
If your business receives orders, bookings or questions through messaging apps, get in touch and we'll show you how Guiddo would work with your real cases.